FAQs

Frequently Asked Questions (FAQ)Stienberg Vienna

1. What is Clara & James? Clara & James is an online store offering a variety of high-quality products, from household items to seasonal fashion items and accessories, curated to meet your everyday needs.
   
   
   
2. How long does shipping take? Delivery times vary by location. Orders are typically processed within 2-3 business days and delivered within 7-15 business days. Tracking information is provided.
   
   
   
3. How can I track my order? Once your order has been shipped, you will receive a tracking number via email so you can track the progress of your order.
   
   
   
4. Which payment methods are accepted? We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. Our checkout is secure.
   
   
   
5. What is your return policy? We offer a 30-day return policy. Items must be unused and in their original packaging. Please see our Returns and Refunds page for more information.
   
   
   
6. My item arrived damaged. What should I do? Contact us within 48 hours of receipt and send us photos of the damage. We'll arrange a replacement or refund your purchase price.
   
   
   
7. Do you offer discounts or special offers? Yes, we regularly offer discounts and seasonal offers. Subscribe to our newsletter and follow us on social media to stay up to date with the latest news.
   
   
   
8. Can I cancel or change my order? Orders can be changed or canceled within 24 hours of being placed. Contact our support team immediately for assistance.
   
   
   
9. How can I Byron  Contact Essentials if I need help? Send us an email to:
   info@claraandjames.com. We're here to offer you a great shopping experience!